Naked Communications

Hey I bet I will get many more page views with this title for a post. However that is not exactly why I chose this title.
I recently read about this agency- Naked Communications which is headquartered in some place outside of Asia. As they state - "we don't pitch for clients and nor do we buy media". Well then what do they do?
They believe in simply understanding the clients problems and providing them solutions. Err! so what do agencies do...that's exactly what. Pitching for accounts and buying media is one way of providing solutions. Is it not?
Anyways Naked Communications considers setting shop in Mumbai shortly - so any of you waiting to providing solutions to client problems are free to apply. As for the rest what the hell have you been doing taking a brief from the client?!
Well sarcasm aside; a few examples of their work that they provided in the article -

1. The Nike ad - run run....where the ad incites the onlooker to run (across London)
2. Dulux paint ad - where they moved the positioning of the Company from a paint manufacturer to a "Colour Chemist". They apparently found that 70% of those who get their homes painted, repaint some bit of it within the next month simply because they were not quite happy with the shade compatibility with the decor. After Naked suggested, the client got themselves a website which helps the customer to upload the pictures of their home and experiment with different shades online. I liked the idea.
3. Nokia Nseries - Naked made Nokia place the phones in specialist music stores since they are marketing the product as meant for the music lover (why a mobile phone if you love music, is an ipod not good enough!)

The one thing that the article mentioned which I couldn't but agree. "We don't believe in targeting customers".....targeting is not something a customer would like done to him.

And lastly - 360 deg advertising (which is definitely the buzz word today) is not something Naked believes. How would you like to be hounded all the while by a brand? I couldn't agree more.

Probiotic

Oflate there has been a flurry of articles and advertisements promoting probiotic products.
Probiotic yoghurt, ice cream....to list a few

Probiotic - primarily refers to products enriched with "friendly" (say useful) bacteria.

A recent article which got me thinking about this entire probiotic bizness :
"probiotic - harmful to the pancreas"
Explantion : usually the bacteria start acting on the food after it has already passed through the pancreas and into the intestine. However if these bacteria are already present in the food then they would act first on the pancreas itself leading to ulceration.

Do we really need probiotic products. Why cant we have simple, clean, fresh food and hope it goes down well with the system.

Nielsen and web tracking

Lately the popular auditing and tracking company ACN tried requesting their Television tracking households to allow them to track their cell phone usage and web usage. As anticipated a large proportion of the households refused. So now they have made it optional.

Although the Television track run by ACN is more popular and more reputed than those run by other (smaller, local companies) consumers would not want "so much nosiness" in their affairs.
Imagine feeling like Truman in the Truman show when he discovers he is "a soap character"

Also lately they had to close down another of their projects - Project Apollo which was tracking Radio listening habits thereby ending their alliance with a company whose forte was Radio tracks.

Scientology

I pulled up this topic for a post on this blog since I consider Scientology a concept which is getting it's fair share of marketing!
Earlier I had read about it only in the context of Tom Cruise and his baby, how his beliefs in scientology are going to determine the manner in which his baby would be delivered. Also John Travolta (the Grease dude), and his family are followers of Scientology.
As I understand Scientology has its principles (somewhere) in Christianity. There are scientology centres across the world. The one in India is in Delhi and apparently has ~40000 followers. Interesting!
Now what is Scientology? a means of understanding "the spirit" (sorry! not the bottled variety:) ; in context to life, universe and everything around. The spirit is referred to as the "Thetan". There are auditors who audit your brain waves and help you to sort out your thoughts, feelings and understand yourself better. The course cost runs to millions of rupees. Whoever said celebrities support affordable causes?!
Mere mortals like you and me are termed "Pre-clear" ( I decode that as someone who has not been audited and is thereby not quite clear about their thoughts etc...).
To become an auditor one needs to spend a few millions (again!) for getting trained. For those interested, there is shortly a centre coming up in Mumbai.
Thanks to brand ambassadors like Cruise and Travolta - scientology is catching up.
To the "pre-clear" - if you can't afford to get yourself audited.....then "don't worry be happy".... :)....things will get clearer (if not today, then SOMEDAY)

Water, water everywhere.....it costs a lot to drink!

I never thought that drinking water can be more expensive than an Evian, San Pellegrino or a Perrier. But I was proved wrong when I read about Byde's brand of mineral water, very rightly called, Bling H2O.
Bling H2O - the name made me wonder if it contained bling - gold and platinum deposits or some such thing. Well, no such luck. It is simply mineral water which follows a very rigorous purification process (source Tennesee waters) and is sold in a swarovski crystals encrusted bottle. It costs close to USD 42 for a 750 ml bottle. Hmm...and when I just about got down to accepting this reality, someone mentioned that there is yet another brand which costs close to USD 450 for a case. It is most rightly called the Charity water as the proceeds from it's sale go to funding drinking water projects in Africa.
And while there are pockets all across the world where not a drop of water is available, where humans, animals and plants perish for want of a drop....there lies a part of the world who picks up one for the Bling effect!
Cest la vie!

Nintendo - ingenious marketing

I have seen and read about marketing at its best. Now here's another example that goes to prove that there is no end to marketing a product. I have heard of medication and emotional support that goes to prevent ills of aging like dementia, alzheimer's; but only today did I read of games which serve a similar purpose.
Nintendo and some other video game companies have launched what they call "Brain games". These are targeted at grandpas and grandmas. They claim to cover a range of games that keep one mentally active and thereby reverse aging.
I read on to find out what games these are - some which found mentions in the article were mathematical, music, spelling /word associations. These games they claim help the brain to remain active and thereby prevent the aging diseases like dementia, memory loss from rendering an active human disabled, simply because of age.
That definitely required some ingenious thinking!!!

In the run for customers....

Just over a year ago, HT and DNA entered Mumbai. What they needed was readership, and mostly a big share from the then market leader TOI.
So what do they do ? They send sales persons door to door with highly discounted subsription rates valid for 2 years. Pay amount "x" and get a coupon booklet for a year; with a promise that as soon as the year is over they will send their sales person again with coupons for the next year. The amount had to be paid upfront for the entire period of 2 yrs. When the newspaper vendor came in the next morning, all one needed to do is tell him that one is now subscribing to HT/ DNA and give him the coupon for the current month.
Now, not everyone can keep promises and we all know that...don't we?! So while DNA stuck to their word and promptly sent a reminder and a sales person at the end of the year, HT slipped up. Our coupons from HT are now 3 months overdue. HT staff / customer contact are neither contactable, nor responsive. They have not sent any reminders or sales people to our doorsteps to provide us the balance coupons.
So although the content of HT seemed quite impressive at first, the customer experience has been bad enough for us to spread negative word of mouth and also not renew the subscription any more even if given an opportunity and heavy discounts.
Is anyone listening?!

Effect on Brand Equity

I often wonder if a brand has presence in the top end (premium segment) and bottom end (popular segment), does that add or take away from brand equity. Well, what I am saying is that does it make the brand more desirable to the popular segment consumer who associates the brand with premiumness or does it alienate a premium end consumer owing to its popularity at the bottom end?!

Any answers?

Recently I read two articles, examples that can be stated to prove that either of the points above is true.

The first one is on Peter England brand of apparel (under AVBirla flagship). PE has launched the Peter England Elite brand of apparel. While Peter England is targeted at t he popular segment (Rs.300-500/-), Elite, would be targeted at the more premium consumer (upto ~Rs.1200/-). The Madura Group definitely are of the opinion that the Peter England consumer, on getting prosperous, will hopefully upgrade to the Elite brand

On the other hand, Oberoi splits from its venture with Hilton hotels. Why ? The reason quoted is that Hilton has recently signed a JV with DLF which will help it launch mid-range hotels viz Garden Inn. This in the opinion of the Oberois will dilute the equity that Hilton Trident Hotel now holds among its super premium Business Class consumers.

Both these arguments seem right as far as current consumers of the brand are concerned. While PE may not lose its current consumers to other premium labels, Hilton will not alienate its current class of customers.

Any thoughts?

Fizz - going, going, gone

Coke and Pepsi have always been leaders in the fizzi cola market. Targeting the youth - promoting their brands as cool, trendy, meant for the youth. Although targeted at the same segment their positioning varies - Pepsi uses the youth's passion for cricket while Coke uses the passion for celebrities and bollywood.
Me wonders...

• how long would any youngster drink a fizzi cola simply because their favorite cricketer or star endorses it ?
• aren't they exposed to articles (reams and reams of paper) telling exactly how much pesticide is permitted and how much used!
• aren't they getting health conscious and preferring fruit juices and gatorades to fizzi colas
• is the novelty associated with colas still there?...if yes, will it continue to last ?

As for me, I might sip a cola once in a blue moon when I feel like "having a cola" - not because I am madly thirsty or because anyone I know endorses it, but simply because "my tastebuds demand it".....and interestingly it has been really long since I actually felt like having one.